Booking Policy

CANCELLATION POLICY / FAILURE TO ATTEND

24 hours’ notice is required for cancellations.

  • Online booking system will not permit cancellations after the 24-hour timeframe has lapsed and the studio must be notified if you will not be attending our reserved appointment. This is essential to allow your spot to be filled by any “waitlist” clients.
  • Cancellations within the 24-hour period will incur the full fee
  • Clients may transfer to another session or class of equal or lesser value within their package rules according to availability ONLY if the studio has been advised of their inability to attend.

Full fees will be charged for “no shows” where the client fails to notify the studio.

  • Where a session has been booked, and a client does not advise of cancellation, and does not attend the session full fees will be charged
  • Class transfers will not be available
  • Make up sessions will not be available where the client has failed to advise the studio of a cancellation.

PACKAGE RULES

  • Sessions and packages are not transferable.
  • Pre-paid sessions are not refundable.
  • If you fail to attend 3 sessions in a row, we reserve the right to terminate your package.

Studio Sessions - Single/Casual Bookings

  • Cancellation policy as written above applies to single or casually purchased classes

Studio Sessions – 10 visit packages

  • Cancellation policy as written above applies
  • 10 visit packages are by far the best value offering the largest discount
  • Discounted packages are available for purchase with the following conditions applied
  • Must be completed within 10 weeks
  • Full upfront payment for a pack of 10 sessions is required.
  • Only one ‘hold’ period is available within each 10-visit package
  • "Hold" requests are required in writing, clearly stating a start and end date.
What is a “hold” period?
We know that sometimes life gets in the way of your exercise program. It is not our intention to put obstacles in the way to your committing to your exercise regime! Matter of fact, we want to remove these obstacles. If you know you are going to be away for a period i.e. Holidays, sickness, family obligations, child birthing etc. You can advise our office in writing either by email or completing a short form in the studio and we will happily put an extension on your package. For example: If you are going to Europe for 5 weeks, we can extend your 10-visit package to 15 weeks. By doing this you will not lose your sessions and still be able to receive the discounted fees

Studio Sessions – 5 visit packages

  • Cancellation policy as written above applies
  • Must be completed within 5 weeks
  • No “hold” periods are available with 5 visit packages

Mat and Reformer Classes

  • Cancellation policy as written above applies
  • 10 visit packages must be completed in 12 weeks
  • 5 visit packages must be completed in 6 weeks

Recurring Bookings

  • Cancellation policy as written above applies
What is a “recurring booking”?
For clients who like to have a regular ongoing appointment, our “recurring booking” option allows you to book a permanent spot for the year! These appointments will need to be made with the office as the online booking system will only let you book what you pay for upfront!
Advantages:
  • Your preferred session time will be kept in the system for the remainder of the year and we assume that you will attend those pre-booked, recurring sessions.You can be assured that “your” appointment is not booked by someone else and gives you priority over that time slot each week, every month for the entire year (or less by arrangement)
  • You only need to confirm with the office if you will NOT be attending your session.
  • You can change your ‘recurring booking’ appointment time to any other session during the year according to availability. If you desired time is not available, we can waitlist you in that session until it is
Want a shorter time frame on our “recurring booking”?
Sure, that isn’t a problem. If you only want that “recurring booking” for 5 or 10 weeks we can do that. Just remember, that someone else might book that session from the end date of your booking. It might be harder to get back a time slot once it has been taken! You only have priority on that time slot, while your “recurring booking” is active.
Our expectations:
  • We will assume attendance unless you advise us of a cancellation (cancellation policies apply)
  • Payments will made in accordance to packaging rules of the studio

ENHANCED PRIMARY CARE REFERRALS

  • For Chronic Disease Management Plans (formerly Enhanced Primary Care Plans) session payments in full must be made to the Studio.
  • Participants will be issued with a receipt to forward to Medicare upon completion of sessions. It is the responsibility of the client to retrieve the Government Rebate from Medicare. A small Gap Fee will apply.
  • Medicare will not provide rebate for sessions where clients have failed to attend an appointment. Payment of full fees will be the responsibility of the individual client should they fail to attend.
  • Cancellation policy as written above applies

THINGS YOU MUST TELL YOUR INSTRUCTOR

  • If at any time you feel uncomfortable with any part of the routine, you shall stop the exercise immediately and inform the instructor. This is particularly in cases where pain levels become uncomfortable or if your back or any other part of the body feels twinges of pain, discomfort or strain.
  • If there are any changes to your medical condition you must inform your instructor as soon as possible.

STUDIO ETIQUETTE

  • Consideration for other clients is required at all times.
  • For purposes of hygiene all clients must wear socks while working on the equipment
  • A small hand towel is required for all sessions
  • If for any reason you will not be attending your sessions, please advise asap to allow others to attend in your place. This is particularly if you have planned absences during your recurring bookings.

OTHER POLICIES

  • While the studio endeavours to ensure all advertised and book sessions go ahead, we reserve the right to alter scheduled times and instructors etc
  • Communications can be made by email, studio phone and voice messages. Please consider the intent of the message when contacting us. For example, if you wish to cancel a 7am session the night before, an email will not reach the instructor in a timely manner. In desperation, text Donna (0429307140) unless of course I am on annual leave. LOL!